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FAQ

Q. The numbers stamped on my part do not match anything on the web site. Do they mean anything?

A. Those are molding or component numbers, which are reused multiple times with different models. Once an item is fully assembled it receives a completed part number. This is the system the factory utilizes. we're unable to cross-reference component numbers and identification must be made visually. Once a series is determined for your part, the specific model is determined by measurements or dimensions.

 

Q. Will the brand, age or dimensions of my window help identify the hardware I need?

A. There isn't a way to cross-reference what a given window manufacturer used on it's windows based on size or year and identification must be made visually. Once a series is determined for your part, the specific model is determined by measurements or dimensions.

 

Q. But isn't it a Truth window?

A. No. Truth Hardware only manufactures the hardware. They don't build actual windows themselves.

 

Q. Can't I replace the worn or broken nylon roller or worm gear on my operator, or the nylon shoe on my hinge?

A. Unfortunately, no. A stamping process is utilized, so if a built-in component breaks the mechanism must be replaced.

 

Q. How do I remove hardware from my window?

A. There is no single answer. Every window company designs and builds their windows differently. Usually mounting screws must be loosened, which are often covered by a sill or plate.

 

Q. My original hardware looks different from similar items in the catalog.

A. The factory changes designs over time, sometimes altering the number of mounting holes or changing the options available. it is also possible to have a non-cataloged item which may be a special order item.

 

Q. I don't see anything on your website that looks like what I have.

A. It may be a special order item, or a discontinued item. Sending a visual of the part to us would help determine that.

 

For any other questions, or you would like to email photos of your hardware so that we can help identify it, email support@alcosupply.com.